Deciding on cloud-managed services: The cloud trilemma

Author:

Acton Thomas1,Datta Pratim Milton23ORCID,Golden Willie1

Affiliation:

1. University of Galway, Ireland

2. Kent State University, USA

3. University of Johannesburg, South Africa

Abstract

The phenomenal growth in cloud managed services (i.e. provisioning) is evident. But, despite the burgeoning cloud provisioning marketplace, cloud provisioning comes in various forms. Therefore, companies need to carefully and deliberately consider their cloud-managed service choices. This teaching case, using the context of Telecom companies’ (Telcos) billing services provisioning, not only highlights various provisioning engagement models but also surfaces an interesting trilemma, competing facets, that companies need to consider as they embark upon and expand upon their existing services portfolio.

Publisher

SAGE Publications

Subject

Library and Information Sciences,Education

Reference23 articles.

1. Allied Market Research (2022) Global cloud managed services market. https://www.alliedmarketresearch.com/cloud-managed-services-market#:∼:text=Global_Cloud_Managed_Services_Market_Research%2C_2031,14.5%25_from_2022_to_2031 (Last accessed 29 09 2023).

2. Performance evaluation metrics for cloud, fog and edge computing: A review, taxonomy, benchmarks and standards for future research

3. Elastic Provisioning of Stateful Telco Services in Mobile Cloud Networking

4. The Impact of Cloud-Based Digital Transformation on IT Service Providers

5. The Impact of Cloud-Based Digital Transformation on IT Service Providers

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