Affiliation:
1. Savannah State University
Abstract
Nonprofit agencies use approximately six million volunteers to deliver services. As public service increasingly relies on their work, the question of how to reduce turnover and increase retention among volunteers merits attention. This article reports an empirical analysis of turnover and retention using Herzberg's two-factor theory. The findings suggest two factors that reduce turnover: both preservice and in-service training and assigning challenging tasks.
Subject
Organizational Behavior and Human Resource Management,Public Administration
Reference31 articles.
1. Death Anxiety, Purpose in Life and Duration of Service in Hospice Volunteers
2. Predicting and Managing Turnover in Human Service Agencies: A Case Study of an Organization in Crisis
3. Black, B. & DiNitto, D. (1994). Volunteers who work with survivors of rape and battering: Motivations, acceptance, satisfaction, length of service, and gender differences. Journal of Social Science Research, 20(1/2), 73-97.
4. Volunteer Involvement in the Delivery of Public Services: Advantages and Disadvantages
5. An Economic Evaluation of Paid, Volunteer, and Mixed Staffing Options for Public Services
Cited by
77 articles.
订阅此论文施引文献
订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献