Resident Satisfaction With Community Residential Care Placement

Abstract

A measure of client satisfaction is an important component of any program evaluation, but little has been done to assess the satisfaction of residents of residential care homes with major program services and environmental factors. In this descriptive study, 256 residents of a com munity residential care program in Augusta, Georgia, were surveyed about their level of satisfaction with 14 major program services and environmental factors. The overall ratings revealed a high level of satisfaction with all of the program services and environmental factors. However, the survey revealed age-related differences in levels of satisfaction. Older residents were more satisfied with the location of the home, number of residents in the home, security of their belongings, available activities, volunteer work and employment opportunities, and their relationships with the home sponsor and other residents of the home. Residents of urban homes were more satisfied with security of belongings and contacts with family. Residents with fewer read-missions were more satisfied with the number of residents in the home and available activities.