Affiliation:
1. School of Business and Government, National Institute for Governance at the University of Canberra, Australia
2. E-government Group, University of Canberra. Australia
Abstract
The Internet is becoming more integral to governments and their modes of doing business and delivering services. This is creating a new imperative to address the digital divide. In Australia, as shown in this article, citizens who are the biggest users of government services are the least likely to be connected to the internet. What can be done to connect the unconnected? The article explores what has been learned from some of the Australian initiatives for connecting the unconnected to online government services. It concludes that greater attention to community-based human capital development is needed. It gives examples of factors needed for success in building socially marginalized communities’ interest, enthusiasm and capacity to interact and communicate via online technologies, thereby contributing to how successful e-government can be in delivering gains in efficiency and improved services.
Subject
Public Administration,Sociology and Political Science
Reference14 articles.
1. Dugdale, A. , Daly, A. et al. (2004) Connecting the Dots — Accessing E-government. Future Challenges for E-government (Institute of Public Administration Australia No. 2), pp. 75-92. Canberra: Australian Government Information Management Office .
Cited by
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