The Impact of Health Professionals’ Language on Patient Experience: A Case Study-Reference-Cited by-同舟云学术

The Impact of Health Professionals’ Language on Patient Experience: A Case Study

Published:2022-01 Issue: Volume:9 Page:237437352210925
ISSN:2374-3735
Container-title:Journal of Patient Experience
language:en
Short-container-title:Journal of Patient Experience

Author:

Katz Naomi T.¹²³⁴⁵^ORCID,Jones Jade¹,Mansfield Leanne¹,Gold Michelle¹⁵

Affiliation:

1. Palliative Care Service, Alfred Health, Melbourne, VIC, Australia

2. Parkville Integrated Palliative Care Service, Peter MacCallum Cancer Centre, Melbourne, VIC, Australia

3. Victorian Paediatric Palliative Care Program, Royal Children’s Hospital, VIC, Australia

4. Department of Paediatrics, The University of Melbourne - Parkville Campus, Melbourne, VIC, Australia

5. Faculty of Medicine, Nursing and Health Sciences, Monash University, Clayton, VIC, Australia

Abstract

When people become patients, they become vulnerable to their healthcare system and healthcare clinicians. In this case study, we describe an example of patient distress caused by language overheard in the perioperative environment. Clinicians need to be mindful that the language we use may have a significant impact on patient experience, be it during direct conversation or from conversations overheard. This is an important component of patient-centered care.

Publisher

SAGE Publications

Subject

Health Policy,Health (social science),Leadership and Management

Link

http://journals.sagepub.com/doi/pdf/10.1177/23743735221092572

Reference11 articles.

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4. Humanizing the ICU Patient: A Qualitative Exploration of Behaviors Experienced by Patients, Caregivers, and ICU Staff