A Qualitative Analysis of Older Adults’ Views of Healthcare Provider Attributes and Communication Skills-Reference-Cited by-同舟云学术

A Qualitative Analysis of Older Adults’ Views of Healthcare Provider Attributes and Communication Skills

Published:2022-01 Issue: Volume:9 Page:237437352210925
ISSN:2374-3735
Container-title:Journal of Patient Experience
language:en
Short-container-title:Journal of Patient Experience

Author:

Stewart Brittany¹^ORCID,Hanke Paige¹,Kucemba Megan¹,Levine Diane L.²,Mendez Jennifer²,Saad Aline H.¹

Affiliation:

1. Department of Pharmacy Practice, Wayne State University, Eugene Applebaum College of Pharmacy and Health Sciences, Detroit, MI, USA

2. Wayne State University School of Medicine, Detroit, MI ,USA

Abstract

Understanding factors that improve patients’ healthcare experiences are essential for healthcare providers (HCPs) caring for older adults (OAs). Previous data supports that effective patient-centered care leads to a better understanding of patients’ experiences, values, and preferences. The aim of this study was to evaluate OAs views of HCPs attributes and communication skills to better understand patient's views about their HCP interactions. Qualitative analysis of the data revealed five key themes that emerged: professionalism, patient rapport, patient-centered care, empathy, and communication. Addressing and optimizing performance in these areas could improve patient experiences and support enhanced training for healthcare students.

Publisher

SAGE Publications

Subject

Health Policy,Health (social science),Leadership and Management

Link

http://journals.sagepub.com/doi/pdf/10.1177/23743735221092564

Reference15 articles.

1. Communication Skills Training: A Means to Promote Time-Efficient Patient-Centered Communication in Clinical Practice

2. An Exploratory Mixed Methods Study of Standardized Patient Comments on Empathy and Student Communication Scores

3. The Effects of Patient-Centered Communication: Exploring the Mediating Role of Trust in Healthcare Providers

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