1. Ivey School of Business, University of Western Ontario, London, Ontario, Canada,
2. Centre for Research on Inner City Health, The Keenan Research Centre in the Li Ka Shing Knowledge Institute and Division of General Internal Medicine, St. Michael's Hospital, Toronto, Ontario
3. Department of Management Science and Engineering, Stanford University, Stanford, California
4. VA Palo Alto Health Care System, Palo Alto, California, Center for Primary Care and Outcomes Research, Department of Medicine, Department of Health Research and Policy, Stanford University Medical School, Stanford, California