Correlates of Job Satisfaction and Their Implications for Work Redesign: A Focus on the Australian Telecommunications Industry

Abstract

The relative impacts of demography, job/task characteristics; structural aspects; computerization; and perceived work-group performance on job satisfaction were examined, using data from 1300 employees from the Australian telecommunications industry. In support of previous research, the results revealed that job satisfaction was strongly influenced by the extent of task variety and the degree of participation in decisions. The results also indicated that satisfaction increases when greater certainty about future directions/outcomes of the organization is experienced and when job incumbents perceive positive work-group performance. Further analysis divulged significant differences between managerial and non-managerial employees in this regard. The differences illuminated some of the contemporary issues and challenges that organizations engaged in work redesign endeavours may need to address. These issues and challenges are highlighted and discussed.