The porous boundaries of public and private messages: Solidarity networks of Latin American food delivery workers in NYC

Abstract

In this article, I argue that indigenous Latin American food delivery workers organize to defy information and knowledge asymmetries by utilizing technology built to mediate online social interactions. Drawing on ethnographic fieldwork, this paper investigates transnational modes of community-building and network formation and examines how these networks are instrumental for delivery workers in New York City to exercise agency, forge their narrative, and resist platform control by resisting, pushing, and extending a variety of digital and communication technologies. I analyze how public and private means of communication facilitate and constrain social forms of organization by mapping how delivery workers communicate and engage collectively both in the physical and the digital worlds. My research reveals two platforms that workers use to share information: one that operates inwards (WhatsApp) and another that operates outwards (Facebook). These channels represent opposite sides of the spectrum between public and private and synergize to form a transnational distributed knowledge network to shape and interpret the collective identity of Latin American delivery workers. Overall, this article sheds light on how the flow of information through different spaces and times enables delivery workers to construct a place for subversion and negotiation with roles assigned to them by broader socio-political forces.