Who owns the case record? Client access to case records in Canadian social work practice

Abstract

This study looked into client access to their case records routinely maintained by social workers in the course of professional practice. An online survey and semi-structured interviews were undertaken with Canadian social workers. The study found that while the majority of the participants indicated that they granted clients access to their case records, clients were not effectively granted such access in practice. Client access to their case records is a core issue in social work, and social workers need to proactively grant such access if they are to live by the core values of social work.