Artificial intelligence tools and perspectives of university librarians: An overview

Abstract

The main purpose of this paper is to assess and examine the possible application of Artificial Intelligence (AI) tools in Pakistani academic libraries, particularly those areas of library technical and library user services where AI could be applied in the near future. A secondary purpose is to bring the library perspective on AI to the forefront of the scholarly world. This is a self-exploratory study, in which a qualitative approach interview has been conducted with 10 chief librarians/library heads (5 public + 5 private sectors) from universities regarding their views on the adoption of artificial intelligence tools in Pakistani academic libraries. Results are tabulated in a descriptive format. Librarians are aware of AI technologies. Services based on Natural Language Processing (NLP) are used in libraries, e.g. Google Assistant, Voice Searching, and Google Translate. Pattern recognition methods, such as text data mining, are also used to retrieve library material and conduct online searching. Big data is accessed via services such as cloud computing, OneDrive, and Google Drive. There is a very low level of awareness of robotics and chatbots. This study provides librarians with suggestions as to how AI tools could be used in libraries which either have yet to adopt AI technologies or wish to implement more advanced tools. Pakistani library schools could collaborate with computer science departments to establish AI Labs in the respective library and information science (LIS) departments/libraries. AI challenges funding and technological skills are the key problem to implement with AI in the University Libraries.