ChatGPT as an important tool in organizational management: A review of the literature

Abstract

ChatGPT is an emerging technology that revolutionizes organizational practices, fundamentally altering how individuals in organizations search for, generate, and utilize information within the workplace. The effective functioning of many organizations heavily relies on data and information. ChatGPT has streamlined the process of working with data and information, making it more accessible for organizations and the individuals involved. However, the adoption of ChatGPT also presents challenges across various domains, including social, economic, and legal considerations. This study conducts a comprehensive literature review to explore multiple perspectives on integrating ChatGPT into organizational management. It examines various aspects, such as the development of ChatGPT, its practical uses, ethical implications, governance mechanisms, regulations and policies. This study aims to guide managers and stakeholders in effectively incorporating ChatGPT into their organizational processes. This study provides a detailed examination of ChatGPT's impact on organizational management, offering valuable insights to practitioners and scholars alike, aiming to navigate the complexities and harness the benefits of this transformative technology. By understanding the implications and leveraging the potential of ChatGPT, organizations can enhance their operations and decision-making processes.