Never mind the width, feel the quality: The provision of library services to a global business school

Abstract

The Manchester Business School (MBS) Library Service of the John Rylands University Library Service provides a full range of services to the wide varied customer base of the Manchester Business School and the University of Manchester. As befitting a full service global business school there are some additional unique customer groups in comparison to those present in other academic library settings. These in tandem with a range of associated issues provide both opportunities for service innovation and a range of challenges to be met. A full analysis of the customer groups is provided, preceded by background to the establishment of the current Manchester Business School. A range of issues that have a direct impact on service provision together with some of current day imperatives are examined in turn.