The role of a national fostering helpline in the recruitment and retention of foster carers: implications for policy and fostering practice

Abstract

There is a shortfall of foster carers currently in England as the number of children in care is rising faster than the number of foster carers. Supporting foster carers in their role of providing safe nurturing environments for children in the looked after system is crucial in ensuring their recruitment and retention. This article reports on an evaluation of a national fostering helpline, Fosterline England, which provides independent, impartial advice to carers on a range of concerns. Findings suggest that the provision of a helpline service can influence foster carers’ motivation to enter or stay in fostering. However, it is only one factor that can make a difference. Improvements to working practices in fostering are needed, including more effective communication with and between professionals.