Configuration Management maturation: An empirical investigation

Abstract

Process capabilities, which are the outcomes of both Critical Success Factors and Barriers, could play an essential part in the implementation and continuous development of a process. This article explores the Configuration Management process capabilities extracted on the basis of semi-structured interviews with Configuration Management professionals and analysis of two highly significant studies in the development of Configuration Management as a researchable topic. The first study investigated the Critical Success Factors for successful Configuration Management development, while the other study looked at the identification of barriers to effective Configuration Management deployment. It is evident that the majority of research studies on process maturity concepts have focused on process capability itself, not the success or failure of Configuration Management. A list of 10 process capabilities and 35 constructs (C1–C35) are established which would provide necessary foundation for the effective implementation of CM practices.