Creating a Hospitality LGBTQ+ Health Care Clinic

Author:

Olson Eric D.1,Olson Jeffrey2

Affiliation:

1. Metropolitan State University of Denver, CO, USA

2. Legacy Health, Portland, OR, USA

Abstract

LGBTQ+ healthcare clinics have been created in the past several years to provide healthcare in a safe and welcoming environment for the LGBTQ+ community. This case study examines how hospitable servicescape can be used to create a LGBTQ+ health clinic for a regional healthcare organization in a post-COVID environment. Utilizing a framework for creating a LGBTQ+ health clinic, learners will discuss key issues and challenges in the intersection of hospitable service design and theoretical frameworks at the health care, hospitality, and service design for an underserved community.

Publisher

SAGE Publications

Reference33 articles.

1. American Medical Association. (2022, March 20). LGBTQ population care. https://www.ama-assn.org/topics/lgbtq-population-care

2. Servicescapes: The Impact of Physical Surroundings on Customers and Employees

3. Cigna. (2022). LGBTQ+ health disparities. https://www.cigna.com/knowledge-center/lgbt-disparities

4. Community Marketing & Insights. (2019). U.S. overview report. https://cmi.info/documents/temp/CMI_24th-LGBTQ-Travel-Study-Report2019.pdf

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