Conquering the Labor Shortage With Kiosks

Author:

Pittman Jeffrey1,Choi Cindy1

Affiliation:

1. University of Mississippi, Oxford, USA

Abstract

The labor shortage within the restaurant industry has caused service quality and revenue to decline. To help combat this decline, restaurant operators have begun adopting kiosks and limiting their menu options. This case study addresses labor and consumer issues that are being experienced within a quick service seafood restaurant called Golden Eagle Fish Shack. The owner is interested in implementing kiosks into his operation to help overcome the declining consumer satisfaction from the longer wait times, alleviate time consuming tasks from his current employees, while also to increase the revenue stream of the operation.

Publisher

SAGE Publications

Reference17 articles.

1. City of Atlanta. (2020). City of Atlanta coronavirus disease 2019 (COVID-19) response. City of Atlanta, GA Government. https://www.atlantaga.gov/government/mayor-s-office/city-of-atlanta-covid-19-response

2. Improving human–robot interactions in hospitality settings

3. Dean G. (2021). Independent restaurants are being crushed by the labor shortage. They’re raising prices, cutting opening hours, and even closing down for good. Business Insider. https://www.businessinsider.com/labor-shortage-independent-restaurants-jobs-wages-employment-unemployment-work-hiring-2021-10

4. Georgia Restaurant Association. (2022). Industry-related news regarding COVID-19. Georgia Restaurant Association. https://www.garestaurants.org/news/covid-19

5. Gursoy D, Chi C.G. (2020). Effects of COVID-19 pandemic on hospitality industry: review of the current situations and a research agenda. Journal of Hospitality Marketing and Management, 29(5), 527–529. https://doi.org/10.1080/19368623.2020.1788

同舟云学术

1.学者识别学者识别

2.学术分析学术分析

3.人才评估人才评估

"同舟云学术"是以全球学者为主线,采集、加工和组织学术论文而形成的新型学术文献查询和分析系统,可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容,当前同舟云学术共收录了国内外主流学术期刊6万余种,收集的期刊论文及会议论文总量共计约1.5亿篇,并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询!咨询电话:010-8811{复制后删除}0370

www.globalauthorid.com

TOP

Copyright © 2019-2024 北京同舟云网络信息技术有限公司
京公网安备11010802033243号  京ICP备18003416号-3