Role Stress and Affective Commitment: Mediator Analysis of Employee Satisfaction

Abstract

With an emerging competition and advance job requirements, the need to understand the role stress (RS) is becoming apparent. Literature indicates that RS negatively relates to employee attitudes, actions, and satisfaction and emotional commitment. However, it would be very interesting to understand the essential apparatus of role stress (RS)–affective commitment (AC) relationship. For this, the present research also studies the mediating role of employee satisfaction (ES). By using convenience sampling, the present research included 349 employees who work in the service sector of Punjab and Chandigarh. The results were analysed with the help of hierarchical multiple regression and bootstrapping in SPSS to study the intervening effect. The present study shows an empirical confirmation that there is a negative relationship between RS, AC and ES. Findings have also suggested the mediating influence of employee satisfaction in the relationship between RS and AC.