The Separate Constructs of Communication Satisfaction and Job Satisfaction

Abstract

A sample (N = 310) of certified public accountants (CPAs) was surveyed using modified versions of the Job Descriptive Index (Smith, Kendall, and Hulin, 1969) and the Downs and Hazen (1977) communication satisfaction questionnaire. Many past researchers have found communication related to job satisfaction. However, past researchers apparently have never investigated the possibility that employees may view communication to be inseparable from job satisfaction. The items that comprise the Job Descriptive Index and the communication satisfaction questionnaire were factor analyzed jointly in order to ascertain whether the respondents viewed communication and job satisfaction to be separate constructs.