Ambulatory outpatient venous surgery service: An examination of patient satisfaction and experiences

Abstract

Background This study aimed to ascertain patients’ experience of the out-patient venous service being provided,; identify the level of patient satisfaction with the service and identify areas for further improvement and development. Method A prospective descriptive quantitative study. A questionnaire was distributed to all patients who used the service between June 2017 and March 2018. A total of 195 questionnaires was distributed with 162 valid questionnaires returned; response rate of 83%. Results This study found high satisfaction levels with endovenous ablation procedures, with concomitant phlebectomy, in the ambulatory outpatient setting and patient experiences of the service are overwhelmingly positive. Conclusion Study findings support the management of ambulatory outpatient varicose vein endovenous ablation procedures as a feasible alternative to day surgery theatre settings and is the blueprint for future management of varicose vein surgery in Ireland.