Information, Opinion, or Rumor? The Role of Twitter During the Post-Electoral Crisis in Côte d’Ivoire

Abstract

On the African continent, the use of Internet and social media has been growing at an incredible speed in the past decade. Social media have thus been used in an array of instances such as election periods, natural disasters, and political crises. However, previous research on social media has barely taken a look at the use of social media during war. By investigating on the use of Twitter during the post electoral crisis in Côte d’Ivoire in 2010/2011, this study wants to emphasize the potential of social media for the development of democracy in the context of crisis, war, and limited media freedom. Through a content analysis of Twitter and qualitative expert interviews with Ivoirian bloggers, this study found that Twitter was mainly used for political debate and crowdsourcing information. The crisis turning over to a civil war, the network was used in particular by a small group of active citizens and bloggers, operating as technically versed opinion leaders, to provide humanitarian help for the population caught in the crisis. Results further showed that mobile devices played a crucial role for the use of Twitter within the country and indicated that the post electoral crisis considerably contributed to the discovery of Twitter in Côte d’Ivoire. A central finding is that Twitter, on the one hand, was used for diffusing false information and expressing verbal violence and, on the other hand, it served to verify information and throwback rumors.