‘I’m my own boss…’: Active intermediation and ‘entrepreneurial’ worker agency in the Australian gig-economy

Author:

Barratt Tom1ORCID,Goods Caleb2,Veen Alex3ORCID

Affiliation:

1. Edith Cowan University, Australia

2. The University of Western Australia Business School, Australia

3. The University of Sydney, Australia

Abstract

Platform firm in the gig-economy are disrupting work as a social practice, production systems and recasting capital-labour relations. This qualitative study examines worker agency in the Australian food-delivery sector; a segment where platforms actively intermediate both product and labour markets. Within this sector, worker agency poses a potential challenge to platform-organisations; however this study reveals how these platforms’ work organisation and market regulation constrain agency potential. Shaped by the work’s spatio-temporal features, organisational fixes and institutional context, it is shown how food-delivery workers, transiently attached to the labour market, predominantly engage in ‘entrepreneurial agency’ – a low-level agency expression aimed at materially improving individual conditions and aligning with, rather than challenging, platforms’ business models.

Publisher

SAGE Publications

Subject

Environmental Science (miscellaneous),Geography, Planning and Development

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