Cultural intelligence and job performance

Abstract

The study generalizes the concept of cultural intelligence (CQ) as a key competency in Indian context due to its diverse cultures. Cultural intelligence is a capability, which increases the manager’s ability to effectively interact with people belonging to other cultures. The purpose of the study is to examine the mediating role of cross-cultural adaptability (CCA) in between CQ and the job performance relationship and the moderating role played by work experience and language proficiency in between CQ and CCA relationship. The data for the study have been collected from 342 managers of nationalized banks in Jammu and Kashmir (India). Exploratory factor analysis and confirmatory factor analysis have been conducted to explore and validate the factor of different constructs. Hypotheses have been tested through structural equation modeling. The study reveals that CCA mediates the relationship between CQ and job performance. Further, previous work experience and language ability act as moderators between the CQ and CCA relationship. Further, moderated mediation analysis also confirmed significant indirect effect. Implications and limitations of the study have also been discussed.