Job Crafting for Workplace Happiness: A Study of Millennials Across Indian Service Sectors

Abstract

The article examines the relationship between proactive job crafting and workplace happiness in the context of millennials associated with the Indian service sector. This study was conducted with 310 millennial employees associated with IT and ITES, telecom, and banking services. The study used self-reporting questionnaires, and the hypotheses were tested using structural equation modeling. The study highlights the nature of job crafting in a hitherto under-researched sector of the Indian economy. The findings suggest that job crafting has a positive influence on driving employee happiness. Crafting structural job resources predicted millennials’ job satisfaction and work engagement. Crafting by seeking social resources and challenging demands was positively associated with commitment and engagement. The study is relevant in the wake of the coronavirus pandemic when organizations are keen to address employee happiness at work. It provides evidence from the Indian service organizations for the implications of adopting job crafting behavior at work to test the adoption of theories developed in the Anglo-Saxon cultures.