Modeling and Improving Emergency Department Systems using Discrete Event Simulation

Abstract

This paper describes a discrete event simulation study of an emergency department at Dr. Georges-L. Dumont Hospital in Moncton (Canada). The objective of the study was to reduce patient waiting times and to improve overall service delivery and system throughput. As patient waiting times are linked to resource availability, a number of alternatives were designed based on adding resource scenarios. Model development was made using Arena software.