Can Artificial Intelligence Robots Write Effective Instructions?-Reference-Cited by-同舟云学术

Can Artificial Intelligence Robots Write Effective Instructions?

Published:2024-03-27 Issue:3 Volume:38 Page:199-212
ISSN:1050-6519
Container-title:Journal of Business and Technical Communication
language:en
Short-container-title:Journal of Business and Technical Communication

Author:

Johnson-Eilola Johndan¹,Selber Stuart A.²,York Eric J.¹

Affiliation:

1. Department of Communication, Media & Design, Clarkson University, Potsdam, NY, USA

2. Department of English, Penn State University, University Park, State College, PA, USA

Abstract

The authors analyze the ability of ChatGPT to generate effective instructions for a consequential task: taking a COVID-19 test. They compare the output from a commercial prompt for generating these instructions to those provided by the test manufacturer. They also analyze the input, the prompt itself, to address prompt-engineering issues. The results show that although the output from ChatGPT exhibits certain conventions for documentation, the human-authored instructions from the manufacturer are superior in most ways. The authors conclude that when it comes to creating high-quality, consequential instructions, ChatGPT might be better seen as a collaborator than a competitor with human technical communicators.

Publisher

SAGE Publications

Link

https://journals.sagepub.com/doi/pdf/10.1177/10506519241239641

Reference18 articles.

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2. Documentation

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