Measuring Physical Distribution Service Quality-Reference-Cited by-同舟云学术

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Measuring Physical Distribution Service Quality

Published:1996-12-01 Issue:1 Volume:25 Page:31-44
ISSN:0092-0703
Container-title:Journal of the Academy of Marketing Science
language:en
Short-container-title:Journal of the Academy of Marketing Science

Author:

Bienstock C. C.,Mentzer J. T.,Bird M. M.

Publisher

Springer Science and Business Media LLC

Subject

Marketing,Economics and Econometrics,Business and International Management

Cited by 26 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Better to deliver tomorrow morning than late today? The time‐of‐day effect in customer perception of online sellers' logistics service quality;Transportation Journal;2024-04-18

2. Procurement of last-mile delivery capacity: a reverse auction mechanism considering logistics service quality;International Journal of Logistics Research and Applications;2024-02-06

3. The Effect of Logistic Service Quality on Customer Satisfaction of PT. Global Jet Express (J&T Express);Proceedings of the 20th International Symposium on Management (INSYMA 2023);2023-10-01

4. A model to improve user acceptance of e-services in healthcare systems based on technology acceptance model: an empirical study;Journal of Ambient Intelligence and Humanized Computing;2023-04-07

5. The influence of Internet banking services quality on e-customers’ satisfaction of Saudi banks: comparison study before and during COVID-19;International Journal of Quality & Reliability Management;2021-12-28

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