Frequent Contributors Within U.S. Newspaper Comment Forums

Abstract

News organizations’ online commenting tools have been touted as a boon for the deliberative process, yet only to the extent that they are used by a diverse group of participants who are civil and who provide information that enriches dialogue. The researchers in this study analyzed the degree to which posts in newspaper forums originated from frequent contributors and the civil and informational characteristics of those contributions. A content analysis of comments ( N = 2,237) within forums adjacent to opinion articles on websites of 15 U.S. newspaper dailies was conducted to assess their civility (uncivil character attacks and uncivil language) and informational attributes. Frequent contributors—people who post often on a forum in a short period—were less likely to be civil and informational.