Workforce Diversity in the New Millennium: Prospects for Research

Abstract

Public organizations in the new millennium are tasked with a myriad of human resource management challenges that stem from workforce diversity, but the field of public administration has not produced a body of research that adequately assists them with these struggles. In 2000, Wise and Tschirhart called for “greater contribution from public administration scholars to the body of research focusing on how human diversity can best be managed to produce positive results.” They found that existing research contributed little usable knowledge for diversity management policies and programs. The authors examine whether their call for more rigorous and more practice-oriented research has been heeded by identifying articles on workforce diversity published in a core set of public administration journals since 2000. A broad overview of the literature on diversity is provided, followed by a more focused discussion of empirical research on employment diversity, diversity management, and organizational outputs and outcomes. It is found that although diversity issues remain salient to public administration scholarship, usable knowledge is in short supply. A substantial share of this research can be categorized as focusing on representative bureaucracy issues. Few empirical studies test diversity effects or hypotheses. Some empirical work explains factors beyond the control of human resource policies or practicing managers, which makes findings less useful to practitioners. The research suffers from inadequate data, little innovation in methodology, and insufficient attention to empirical connections between diversity and organizational results.