Affiliation:
1. North Carolina State University
Abstract
This study examines the effect of grievances on organizational effectiveness characteristics. Using data from the 2000 Merit Principles Survey, the author constructs three measures of organizational effectiveness characteristics: attitudinal indices on performance appraisal, job satisfaction, and efficacy. These serve as dependent variables in regression analyses testing perceptions of adverse events (fair treatment and being misled), filing of formal complaints, and being subject to retaliation. This allows an examination of whether withdrawal (a decline in organizational effectiveness characteristics) is because of the initial event (measured as lack of fair treatment or being misled) or because of participation in the formal grievance process or later retaliation.
Subject
Organizational Behavior and Human Resource Management,Public Administration
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