An Interview with Eric Trist, Father of the Sociotechnical Systems Approach

Abstract

William M. Fox interviews Eric Trist, eminent scholar and social scientist, who was a founder and chairman of the Tavistock Institute in London. Trist recounts the foundation of the institute as an outpatient clinic and its evolution into a leading center of action research and applied behavioral science. He discusses his work in the British coal mining industry, from which he developed the concept of the sociotechnical system. Descriptions of his work and experiences with the British Army during World War II and of the various projects he undertook with multinational firms and smaller companies illustrate the resistance, suspicion, and other obstacles that he and his colleagues often encountered while working to implement new systems. Finally, Trist describes his sociotechnical systems work in the ailing industrial town of Jamestown, New York, and on the Ten recommendations.