Models of Change and the Adoption of Web Technologies

Abstract

This article illustrates how advanced theories of change are useful in understanding the actual adoption of emergent Internet technologies drawing on surveys of Nordic banks. The point of departure is Van de Ven and Poole's identification of four basic types of theories of change: life cycle, teleological (including planned change), dialectical, and evolutionary theories. These theories are shown to provide a useful framework for examining the adoption and implementation of Internet technology at different stages. Especially, it is shown how participation can be included in the models and how it connects the change motors. The analysis questions the assumption that participation always helps in overcoming resistance to change. Participation often leads to tensions and conflicts, especially when multiple motors and different change efforts are operating simultaneously. Practically, this application of change models can help in the guidance of planned change by enriching traditional diagnostic models.