Digitalisation and the welfare state – how First Nations people experienced digitalised social security under the Cashless Debit Card

Abstract

Digitalisation of the welfare state has intensified in recent years, with burdens unevenly distributed between technology advocates and those receiving government income support. Putting in place processes where people needing social security must meet mandatory requirements of digital literacy and divert a significant amount of their small incomes to pay for expensive technologies such as computers, smartphones, and data plans comes at a cost. This article examines lived experiences of First Nations Cashless Debit Card (CDC) holders who experienced digitalisation of their social security payments. Under the CDC, a range of restrictions were placed on purchases, spending social security income came with stigma, technology troubles meant that income was less secure, and Indigenous peoples’ autonomy was undermined. Although the CDC has since been abolished, these issues remain relevant as a new cashless social security card, the SmartCard, has been introduced in 2023.