Interacting State and Non-State Actors in Hybrid Settings of Public Service Delivery

Abstract

Public services are increasingly delivered through hybrid settings of state and non-state actors. A key characteristic of such settings is the interaction between these actors. Different interactions may have different impacts on the outcomes of the particular settings. Yet to date, this key characteristic has received limited attention in scholarship. This article addresses this knowledge gap by presenting an exploratory comparative case study of two very similar hybrid settings that differ in the type of interaction between state and non-state actors.