Affiliation:
1. School of Economics, Business and Accounting of the University of São Paulo, Brazil
Abstract
This study presents a systematic literature review (SLR) of e-government innovation initiatives focusing on public services and administration. Our SLR included 704 peer-reviewed studies published in scientific journals between 2000 and 2019. The final sample comprised 70 studies that were read fully, from which we identified four distinct cluster themes and objectives. We then classified them into four clusters, representing an evolutionary view with different stages of e-government initiatives. Further, the study pointed out themes and initiatives to drive future research agendas in e-government.
Subject
Marketing,Public Administration,Sociology and Political Science