Design, development, utility and usability testing of the EMPOWER-SUSTAIN Self-Management Mobile App<sup>©</sup> among primary care physicians and patients with metabolic syndrome-Reference-Cited by-同舟云学术

Design, development, utility and usability testing of the EMPOWER-SUSTAIN Self-Management Mobile App^© among primary care physicians and patients with metabolic syndrome

Published:2023-01 Issue: Volume:9 Page:205520762311766
ISSN:2055-2076
Container-title:DIGITAL HEALTH
language:en
Short-container-title:DIGITAL HEALTH

Author:

Daud Maryam Hannah¹²,Yusoff Fakhrul Hazman³,Abdul-Razak Suraya¹²⁴,Baharudin Noorhida¹²,Mohamed-Yassin Mohamed-Syarif²^ORCID,Badlishah-Sham Siti Fatimah²,Nikmat Azlina Wati⁵^ORCID,Isa Mohamad Rodi⁶,Jamil Nursuriati⁷,Nawawi Hapizah¹,Ramli Anis Safura¹²^ORCID

Affiliation:

1. Institute of Pathology, Laboratory and Forensic Medicine (I-PPerForM), Universiti Teknologi MARA, Jalan Hospital, Sungai Buloh, Selangor, Malaysia

2. Department of Primary Care Medicine, Faculty of Medicine, Universiti Teknologi MARA, Jalan Hospital, Sungai Buloh, Selangor, Malaysia

3. KaitNow Tech, Klang, Selangor, Malaysia

4. Cardio Vascular and Lungs Research Institute (CaVaLRI), Hospital Al-Sultan Abdullah (HASA), Universiti Teknologi MARA, Puncak Alam, Selangor, Malaysia

5. Department of Psychiatry, Faculty of Medicine, Universiti Teknologi MARA, Sungai Buloh, Selangor, Malaysia

6. Department of Public Health Medicine, Faculty of Medicine, Universiti Teknologi MARA, Sungai Buloh, Selangor, Malaysia

7. Computing Centre of Studies, College of Computing, Informatics and Media, Universiti Teknologi MARA, Shah Alam, Selangor, Malaysia

Abstract

Objective This study aimed to design, develop, assess and refine the EMPOWER-SUSTAIN Self-Management Mobile App© among primary care physicians (PCP) and patients with metabolic syndrome (MetS) in primary care. Methodology Using the software-development-life-cycle (SDLC) iterative model, storyboard and wireframe were drafted; and a mock prototype was designed to illustrate the content and function graphically. Subsequently, a working prototype was developed. Qualitative studies using the ‘think-aloud’ and cognitive-task-analysis methods were conducted for the utility and usability testing. Topic guide was based on the 10-Nielsen's-Heuristic-Principles. Utility testing was conducted among PCP in which they ‘thought-aloud’ while performing tasks using the mobile app. Usability testing was conducted among MetS patients after they were given the app for 3 weeks. They ‘thought-aloud’ while performing tasks using the app. Interviews were audio- and video-recorded, and transcribed verbatim. Thematic content analysis was performed. Result Seven PCP and nine patients participated in the utility and usability testing, respectively. Six themes (efficiency of use, user control and freedom, appearance and aesthetic features, clinical content, error prevention, and help and documentation) emerged. PCP found the mobile app attractive and relevant sections were easy to find. They suggested adding ‘zoom/swipe’ functions and some parts needed bigger fonts. Patients commented that the app was user-friendly, has nice interface, and straightforward language. It helped them understand their health better. Based on these findings, the mobile app was refined. Conclusion This app was produced using a robust SDLC method to increase users’ satisfaction and sustainability of its use. It could potentially improve self-management behaviour among MetS patients in primary care.

Funder

Ministry of Higher Education (MOHE), Malaysia: Prototype Research Grant Scheme

Publisher

SAGE Publications

Subject

Health Information Management,Computer Science Applications,Health Informatics,Health Policy

Link

http://journals.sagepub.com/doi/pdf/10.1177/20552076231176645

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