Conversational agents and the making of mental health recovery

Author:

Meadows Robert1ORCID,Hine Christine1ORCID,Suddaby Eleanor1

Affiliation:

1. Department of Sociology, University of Surrey, Guildford, Surrey, UK

Abstract

Background Artificial intelligence (AI) is said to be “transforming mental health”. AI-based technologies and technique are now considered to have uses in almost every domain of mental health care: including decision-making, assessment and healthcare management. What remains underexplored is whether/how mental health recovery is situated within these discussions and practices. Method Taking conversational agents as our point of departure, we explore the ways official online materials explain and make sense of chatbots, their imagined functionality and value for (potential) users. We focus on three chatbots for mental health: Woebot, Wysa and Tess. Findings “Recovery” is largely missing as an overt focus across materials. However, analysis does reveal themes that speak to the struggles over practice, expertise and evidence that the concept of recovery articulates. We discuss these under the headings “troubled clinical responsibility”, “extended virtue of (technological) self-care” and “altered ontologies and psychopathologies of time”. Conclusions Ultimately, we argue that alongside more traditional forms of recovery, chatbots may be shaped by, and shaping, an increasingly individualised form of a “personal recovery imperative”.

Publisher

SAGE Publications

Subject

Health Information Management,Computer Science Applications,Health Informatics,Health Policy

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1. Disrupted self, therapy, and the limits of conversational AI;Philosophical Psychology;2024-09-03

2. Entanglements of Technologies, Agency and Selfhood: Exploring the Complexity in Attitudes Toward Mental Health Chatbots;Culture, Medicine, and Psychiatry;2024-08-17

3. FiGHT: A (Web page) Quiz that Will Improve Communication between the Doctors and Adolescents Suffering from Eating Disorders and Distorted Perceptions of Beauty;2024 IEEE 12th International Conference on Serious Games and Applications for Health (SeGAH);2024-08-07

4. A non-randomized feasibility study of a voice assistant for parents to support their children’s mental health;Frontiers in Psychology;2024-07-31

5. Conversational AI for Mental Health Support;2024 MIT Art, Design and Technology School of Computing International Conference (MITADTSoCiCon);2024-04-25

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