Job Satisfaction Scale: Adaptation and Validation Among Indian IT (Information Technology) Employees

Abstract

Job satisfaction (JS) of employees has been studied in the past by various researchers beginning in the 1930s till date. Each of these research works went on to add a perspective to JS and its measurement. The measures of JS captured various dimensions from Minnesota satisfaction questionnaire to JS survey. Further, these measures have been standardized on working professionals in various domains except the emerging field of information technology (IT). The purpose of this study was to develop and adapt a scale measuring JS of IT employees in India. The facets of JS were identified through literature and verified through experts in IT domain. The initial scale consisting of 23 items identified from the existing scales was administered on 410 employees of three IT companies in India. The scale was standardized through exploratory factor analysis (EFA) and confirmatory factor analysis (CFA). It was used to determine the factor structure and convergent and discriminant validity. Exploratory factor analysis yielded six factors: pay, training, promotion, recognition, supervision and job security. A final standardized questionnaire consists of 23 items on JS. The reliability estimates were 0.92, and convergent and discriminant validity also met all the criteria respectively. The resultant scale can be used on IT professionals in India.