Analysis of Barriers to the Successful Implementation of Digitalization in South Africa Using the Interpretive Structural Modelling Approach

Abstract

Many digitalization programmes fail in the implementation phase due to unforeseen obstacles. This study examines the barriers that affect the successful implementation of digitalization using the interpretive structural model and also evaluates the interrelationships among the barriers in the implementation of digitalization. Previous articles in the discipline of digitalization were used in the literature to mainly draw barriers found during the implementation phase of digitalization. Interpretive Structural Modelling results helped to find different levels of barriers and their influence on the system. The high cost of digital technologies and political instability were identified as the leading barriers affecting the successful implementation of digital systems in South Africa. The findings will aid in decision-making for problem-solving to eliminate the most critical barriers to improve the implementation process.