Perceived Security and Technology Continuance Theory: An Analysis Of Mobile Wallet Users’ Continuance Intention

Abstract

The objective of this study is to investigate the determinant factors of mobile wallet users’ continuance intention in Indonesia. It integrates technology continuance theory (TCT) with perceived security. Mobile wallet has been received well by Indonesian; however, the sustainability of the business is challenged by several issues, such as fierce competition, security concern, the practice of burning cash and low switching costs. Although the study of continuance intention of using information systems has caught scholars’ attention, the application of TCT in the study received little attention. This study used a questionnaire for data collection and convenience sampling for selecting the respondents. The total number of respondents in this study is 240 respondents and the data was analyzed using partial least square (PLS)-structural equation modelling (SEM). The result showed that perceived usefulness, satisfaction and attitude had a direct relationship with continuance intention, while the relationship between perceived security and continuance intention was insignificant. Perceived usefulness and perceived security were the predictors of satisfaction and attitude. This study also found that satisfaction influenced attitude. This study contributes to the study of Information systems and the use of TCT in understanding users’ continuance intention. The theoretical and practical implications, as well as future studies, are discussed.