Trust the Process: A Scalable Model for UX Pedagogy-Reference-Cited by-同舟云学术

Trust the Process: A Scalable Model for UX Pedagogy

Published:2023-11-06 Issue: Volume: Page:
ISSN:0047-2816
Container-title:Journal of Technical Writing and Communication
language:en
Short-container-title:Journal of Technical Writing and Communication

Author:

Rose Emma J.¹^ORCID,Turner Heather N.²^ORCID

Affiliation:

1. University of Washington Tacoma, Tacoma, WA, USA

2. Santa Clara University, San Jose, CA, USA

Abstract

While user experience (UX) and technical and professional communication (TPC) are intertwined, how UX is taught in TPC is highly variable. In this article, we report data from a study with TPC instructors who teach UX to identify patterns in approaches to teaching UX. We provide background on UX pedagogy, share methods including collecting data from a questionnaire and interviews and conducting qualitative analysis. The findings map teaching activities onto the design process and show patterns and commonalities. We conclude by proposing a process-based approach for teaching UX in TPC classes and programs to provide scaffolding and connections for students.

Funder

Council for Programs in Technical and Scientific Communication

Publisher

SAGE Publications

Subject

Education,Communication

Link

http://journals.sagepub.com/doi/pdf/10.1177/00472816231210234

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