Mobility as a Service and urban infrastructure: From concept to practice

Abstract

The debate about how Mobility as a Service (MaaS) will revolutionize individual and collective mobility is gaining increasing attention from researchers, industries, and public sectors. MaaS is expected to create a techno-utopia with a new organization and operation of transport systems where residents have equal access to instant and ubiquitous mobility services. However, transport service is an artifact that is highly dependent on the construction of urban infrastructure. The success of MaaS requires the support of urban infrastructure that we categorize as (1) transport-flow infrastructure, (2) information-flow infrastructure, and (3) computing-flow infrastructure. The connotation of urban infrastructure here includes not only conventional concepts, such as transportation infrastructure, but also intelligent transportation concepts, such as high-speed communication networks and autonomous fleets. Moreover, travel behavior data collected by city sensors, communication networks, and intelligent vehicles require appropriate infrastructures to dynamically compute for fleet dispatch and demand-supply match. Based on the degree of integration of these infrastructures, MaaS projects will have different results in varying cities. From concept to practice, given that a vast disparity in infrastructure exists between cities, we need an inclusive, mobile, and global understanding of the MaaS concept to make it successful in different parts of the world.