Adoption of An Algorithm and Client Pathway for the Aged and Disabled: Training Implications for the Health and Human Service Sectors-Reference-Cited by-同舟云学术

Adoption of An Algorithm and Client Pathway for the Aged and Disabled: Training Implications for the Health and Human Service Sectors

Published:2011-03 Issue:1 Volume:34 Page:64-84
ISSN:1079-3739
Container-title:Journal of Health and Human Services Administration
language:en
Short-container-title:Journal of Health and Human Services Administration

Author:

Hewitt Anne M.,Polansky Patricia A.¹,Day Nancy²,Field Nancy²,Moore Alice²

Affiliation:

1. Seton Hall University, South Orange

2. New Jersey Department of Health and Senior Services

Abstract

Objectives This paper reports on a state agency's training activities undertaken to totally redesign a long-term-care (LTC) delivery system as part of the national Aging and Disability Resource Center (ADRC) initiative. Method Through the development of an ADRC algorithm and the implementation of a corresponding client pathway, NJ DACS, a division of aging, aligned 14 separate core functions necessary for lifespan services. a Training Academy facilitated the adoption of five new health service delivery products and processes by state and county health and human services personnel. Results Intensive training activities resulted in the algorithm and client pathway framework being successfully disseminated in all 21 counties within a short timeframe. Barriers to training were reduced and acceptance of new protocols and processes were facilitated leading to rapid adoption. Implications for training of health and human service personnel are presented. Full adoption of the complete ADRC model across the state was directly linked to agency software integration. Conclusions Promoting standardized service delivery for the aging population through the use of an algorithm and parallel client pathway is feasible as a training model for health care service delivery.

Publisher

SAGE Publications

Link

https://journals.sagepub.com/doi/pdf/10.1177/107937391103400104

Reference21 articles.

1. Aging and Disability Resource Centers. (2008). Aging and Disability Resource Centers. Retrieved from http://www.adrc-tae.org/tiki-index.php?page=PublicHomePage.

2. Aging and Disability Resource Centers. (2008). ADRC fact sheet. Retrieved from http://www.adrc-tae.org/tiki-index.php?page=AboutADRCsPortal.

3. Critical Pathway Effectiveness: Assessing the Impact of Patient, Hospital Care, and Pathway Characteristics Using Qualitative Comparative Analysis

4. Healthcare and Workforce Improvement. (2008). Methods & tools: QA resources. Retrieved from http://www.qaproject.org/methods/resglossary.html.

5. Hewitt A., Field N. J. & Polansky P. (2008) Framing the public and non-profit dialogue: Transitioning from accountability to performance quality. Proceedings of the symposium on Accountability and performance measurement: The evolving role of nonprofits in public service. Retrieved from http://urban.csuohio.edu/cap_symposium/paper_presentations.html and http://urban.csuohio.edu/cap_symposium/papers/framing_dialogue.pdf.