‘We are volunteers and that sometimes gets forgotten’: exploring the motivations and needs of volunteers at a healthy living resource centre in the North East of England

Abstract

Aims: This article explores the motivations and needs of volunteers in the delivery of community health services at a healthy living resource centre in the North East of England, United Kingdom. Methods: Four focus groups involving a total of 16 participants were conducted between March and May 2013. All sessions were digitally recorded with prior consent from participants. Data were then transcribed, thematically coded and analysed using NVivo software. Results: Relevant training tailored to individual needs is required in order to avoid alienating volunteers. Successful communication is also central to fostering positive relationships between volunteers and staff members within organisations. Finally, it is vital that the contribution volunteers make is fully recognised and appreciated. Conclusion: The place of volunteers within public services and their role in delivery have become increasingly prominent in recent years. Training, alongside clear communication and recognition of the contribution volunteers make, can help improve the experiences of those choosing to volunteer within the health services.