Internet-of-Things (IoT) in healthcare and social services – experiences of a sensor system for notifications of deviant behaviours in the home from the users’ perspective

Abstract

Studies on use of IT in residential care are limited; thus, there is a need for investigations to understand both older people’s and nursing staff’s perspectives on experiences of new technology. ‘Smart homes’ provide home automation solutions, making life easier for those residing there. The aim was to explore, from the users’ perspective, experiences of a sensor system installed in the home. The sensors are meant to provide notifications of deviations in behaviours or routines by the resident, requiring healthcare staff or relatives to do a supervisory visit. The sensor notification system made the users feel secure by being monitored, having control over the situation, and allowing them to become more independent in their daily lives; furthermore, they emphasised the importance of having well-functioning systems. Further development of the technology and use, in co-creation with the users, is needed. Careful preparation in installing/starting the system and repeated information about its aim are needed.