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Author:

Najjar Mohammad S1,Dahabiyeh Laila1,Nawayseh Mohammad1

Affiliation:

1. University of Jordan

Abstract

Although the performance of Humanitarian Supply Chain (HSC) receives considerable attention in current literature, measuring HSC performance remains challenging. HSC performance depends largely on the ability to meet the needs of the sufferers which contradicts with current performance measures that focus on input metrics such as donations and expenditures rather than output metrics. In this paper, we address this gap in the literature by examining refugee service performance as perceived by refugees themselves. We examine the impact of information sharing and information quality on HSC service performance. We further draw on social capital theory to investigate how the dimensions of social capital influence information sharing and information quality. Data collected from 276 refugees in Zaatari camp in Jordan provide support for our proposed model. Our paper makes two contributions. First, we extend current literature on HSC performance by examining the impact of information sharing and the quality of the information shared on the beneficiaries’ perception of HSC performance. We therefore focus on output metrics rather than input metrics. Second, we apply a social capital theoretical lens to investigate how social ties and relations influence information sharing and information quality in HSC. We also offer theoretical and practical implications for academics and stakeholders in the field of HSC.

Publisher

SAGE Publications

Subject

Library and Information Sciences

Cited by 30 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献

1. Leveraging technology in humanitarian supply chains: impacts on collaboration, agility and sustainable outcomes;Journal of Humanitarian Logistics and Supply Chain Management;2024-07-29

2. Leveraging local capital in humanitarian supply networks during pandemic response;International Journal of Disaster Risk Reduction;2024-05

3. Key performance indicators in humanitarian logistics: A systematic literature review 2010-2020;AIP Conference Proceedings;2024

4. Internet of Things;The Palgrave Handbook of Supply Chain Management;2024

5. Sustainable Supply Chain: A New Paradigm for Supply Chain Strategy;Sustainable Supply Chains 2.0;2024

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