Judiciaries’ modernisation through electronic lawsuits: Employees’ perceptions from the Brazil and Argentina federal justice services

Abstract

This paper assesses the perceptions of a group of employees from the federal judiciaries of Brazil and Argentina regarding the impact of electronic lawsuits on individual performance and public service quality. A model is proposed and tested with data collected from 14 interviews with public managers and employees. The results of this study suggest that court administrators should align task characteristics and individual characteristics to achieve better task-technology fit, individual performance and public service quality. These findings present important implications to understand the processes of the implementation of electronic lawsuits within courts and may provide guidance for future research about the judiciary.