Aligning business strategy and information technologies in local governments using enterprise architectures

Abstract

Nowadays, municipalities can provide services to citizens through information technologies, improving their massification and access. These are generally provided based on a country’s laws, but digitalization dissimilarities and the lack of guidelines complicate an equilibrium in their provision between the different municipalities of a country. On the other hand, enterprise architectures can be used for standardization, convergence, and interoperability in electronic governments, as they allow a holistic perspective for viewing the information technology resources of a municipality and aligning them with their business strategy. The current proposal emerges in this scenario, with the objective of presenting a method for developing reference enterprise architectures based on e-services and its use in a specific case. Concretely, a reference enterprise architecture has been developed for a set of minimum e-services that must be provided by Chilean municipalities.