Information-seeking behavior and information providers in a K’iche’ Maya community

Abstract

The study investigated the information-seeking behavior and information provision practices among bilingual (Spanish and K’iche’) students and adults in a Maya town in highland Guatemala. The research combined participant observation ethnography (spanning a total of fifteen months from 2008-17) and interviews with current and retired teachers, Internet café founders and employees, the municipal librarian, students aged 10 and up as well as recent graduates and professionals. Ethnographic insights guided the identification of ‘information,’ the selection of study participants and the nature of questions they were asked. Although a rudimentary library in one form or another has been present since the early 1980s, employees of the library are not, and have never been the primary information providers in Nahualá. Rather, in the past teachers have played that role and many locally important and respected men continue to do so, while currently the employees of one Internet café in particular serve many of the functions characteristically served by librarians in the developed world.