Trust in Computers and Robots: The Uses and Boundaries of the Analogy to Interpersonal Trust

Author:

Atkinson David1,Hancock Peter2,Hoffman Robert R.1,Lee John D.3,Rovira Ericka4,Stokes Charlene5,Wagner Alan R.6

Affiliation:

1. Institute for Human & Machine Cognition - Pensacola, FL

2. University of Central Florida Orlando, FL

3. University of Wisconsin Madison, WI

4. US Military Academy West Point, NY

5. Air Force Research Lab Wright-Patterson AFB, OH

6. Georgia Tech Research Institute Atlanta, GA

Abstract

Trust is a complex concept having many meanings and hinting at many variables, and is not a single concept, or state, or continuum. Panelists will briefly argue their stances concerning concepts of trust in automation, and whether (or to what extent) our understanding of trust in automation should be addressed by analogy to interpersonal trust. There is considerable divergence of opinion on these matters, and on the question of whether it is possible for robots to engage in trustworthy relations with humans.

Publisher

SAGE Publications

Subject

General Medicine,General Chemistry

Reference26 articles.

1. Akinyele O. (1999). The dominant factors for creating trusting relationships between supervisors and subordinates in a quasi-government agency (Doctoral dissertation). Benedictine University, Lisle, IL.

2. A Formal Model of Trust Based on Outcomes

3. Trust, trustworthiness, and trust propensity: A meta-analytic test of their unique relationships with risk taking and job performance.

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